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Hello Alphacool team and community, I am requesting help with a GPU water block that arrived incomplete, and a replacement unit that arrived incomplete in the same way. Product: Alphacool Eisblock Aurora Acrylic GPX-N RTX 3080/3090 XC3 Ultra Gaming incl. Backplate Order number: 30211963...

Indeed, the screw’s head is above the plexi. I attach side view of the block. The top layer seems to be bent. I loosen backplate screews to see if it would change anything. It did not. The top layer is naturally bent like this. I will contact support and link this thread. Thank you for pointing...

Thank you for your fast response. Please take a look at the picture below. It shows leaking drops from between two plexi parts. If I look close enough, the coolant is almost everywhere in the IO half of the block. I used a protective foil from one of the thermopads and easily pushed it between...

Hi! I have recently bought Eiswolf 2 for my RTX 3090 from a polish retailer angela.pl. First thing that made me suspicious about the package was the box seal which apparently was damaged (see attached photo). I contacted the retailer and they said it’s OK, and it happens from time to time...