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Hello, I purchased an Eisbaer 200 a long time ago and I have since been using that radiator with 13/10 tubing and fittings on another system. I would really like to reuse these fittings and this anti-kink spring, but I cannot untighten these fittings. They are EXTREMELY tight. Did you guys put...

Hello, I have a system that uses 11/8 fittings (5/16 inch ID), however, ever since you stopped shipping to America I can no longer find these fittings in the USA market. I cannot find these in the USA at the moment: The closest I can find is this: Has anybody tested these barbed ES 12.7/7.6...

Hello, Is there a way to change the final position of a non rotatable fitting such as this one? If I put an additional o-ring would that work to change it's final direction? Is there an official way to make these work? Perhaps fat o-rings or some type of washer/spacer I like these because they...

Hello, Do the "ASUS PRIME GeForce RTX 5070 Ti" and the "ASUS PRIME GeForce RTX 5070 Ti OC" have the same PCB? Is the OC water-block compatible with the one that does not say "OC"? The only difference I could find so far seems to be a slight overclock but I cannot find any PCB images for the...

Hello my DCLT pump's wires got ripped off due to bending of weak wire strands. I need to resolder it to fix it, but I dont know where each color wire goes. I have a red, black and blue wire. If I had to take a guess I would think it goes Blue, Red, Black from left to right (see image). But...

The package has been in "Handed over to Shipping" and "Tracking Number Created" for more than a week. It should have already cleared customs and been "In Transit" by now. What is going on with German shipping/customs? I am getting much quicker service from the Chinese at AliExpress what is...

Hello, I have a left-over Eisstation 40 DC-LT Solo Top which came with 90-degree 11/8mm fittings that look different to these: The ones that came with the Eisstation 40 DC-LT Solo Top, instead look like the one on the right of this image, where they are shown side-by-side: I noticed that the...

Hello, My reservoir water level is very very slowly decreasing, I did a air-pump leakage test prior to filling it with coolant, and the air pressure did not appear to decrease in 24 hours, however the air pressure gauge may not be sensitive enough. I cannot see any leak anywhere nothing looks...

Hello I want to know in a quick/easy way if my Alphacool Eisblock Aurora Plexi GPX-A AMD Radeon 5700 XT Sapphire Pulse/MSI Mech & Evoke has Addressable LEDs Generation 2 or Generation 1? I was modifying the motherboard settings, and I enabled Generation 2 mode and there was a lot of flickering...

I need to find a very thin radiator cap/plug because the fat/thick caps collide with the radiator bracket. I have a "Alphacool 240 X-Flow radiator" but the plug is so FAT that it is not flush/flat and collides with every single case bracket. This radiator is impossible to mount. It completely...

Hello I have mutiple fittings from alphacool for soft tubing (13/10mm) and some of them look nickel plated on the inside and the other ones are bare copper on the inside. On the outside they look identical. Can somebody please tell me why they are different? Are they different...

Hello I noticed my 200mm Eisbaer has a white/translucent slime growing inside of it. I initially thought the coolant had a color, but I now believe this is a mold or some kind of sludge that is growing inside. How can I clean this sludge? Any official recommendations please help. I never opened...

Hello I have an Alphacool reservoir, and I cannot align the 120mm fan holes with the reservoir mounting holes. The instruction manual shows the L-brackets pointing inward towards each other but the holes don't line up properly this way. I was wondering if I have to switch these L-brackets so...

Hello I bought the Alpha Cool water block for the AMD 5700 XT Pulse, and the instruction manual says it comes with 1mm thermal pads, but the ones it came with are 4mm thick. The length and width dimensions appear to be correct, but it also has one big square for the GPU die, while the...

Hello Regarding the Alphacool Core Distro Plate 240 Question #1: Can the distro plate be used to run the cooling circuit in parallel for GPU and CPU then rejoin the hot water before it enters the radiator? Or can the distro plate only be used to run the circuit in series (for example: hot CPU...

Hello I have some old Corsair AIO Radiators, the pumps failed but I want to keep the radiators, I believe they are made of aluminum (just from looking at it). I want to see if I can reuse the radiators with some Alphacool parts, but the Alphacool store page everything is mixed. I see Brass...

I have the "Alphacool Eisbaer 200 CPU Black", on a x570 Asus Crosshair Impact VIII, and I was running a video game and the computer rebooted suddently and it says "CPU Fan Error Press F1 to enter BIOS". How can I know if my pump failed without damaging my computer any further? I currently have...

Hello, I bought a legacy hardware product called "Alphacool GPX-N 970 M16" and it is new, I never used it at all because my old Nvidia 970 died, but I noticed that this cooler has two parts, an aluminum heat sink with fins, and a water block very similar to this: "NexXxos GPX Pro Solo with...

Hello I was wondering if I can please get some "official" alphacool advide on the sequence of items in my loop. I find that it cleaner (less convolution and tubing) if I do this: Reservoir+pump --> Radiator 1 --> Radiator 2 --> CPU block --> GPU Block --> (loop back to start) But I want to...

I bought this "repack" 5.25 bay reservoir, but I need to know how to open this top fill port. I dont understand how it works. It looks like it needs some type of key, but my reservoir did not come with any key. How do I fillt his thing up?! 😒