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That’s correct. The lower port closer to the edge is the OUT, and the one above it is the IN.

I’m afraid I can’t help with that, since I’m not part of support. I’m not involved in VAT processing, so I really can’t comment on it. Ideally, please send an email to info@alphacool.com. You should also have received an email about this topic.

You were contacted on October 13th regarding an issue with the VAT. It seems you haven’t responded yet, which is why the order is currently on hold. I’d recommend reaching out to support directly again — there’s nothing I can do about it myself.

All known and verified compatibilities are listed in the configurator or shown on the respective cooler product pages. If your card isn’t listed there, we don’t offer a compatible cooler for it. We’ll only start developing new coolers for the RTX 5000 series once the Super models are released...

If you’re feeding water in from the top, the bottom tube doesn’t matter at all. That’s just the regular inlet. If you’re not using it, it makes no difference, you could even leave it out completely.

You’re not the only one who’s confused by the Founders Edition and the reference design. ;)

Since the RTX 2000 series, Nvidia has been offering the Founders Edition directly. The reference design, however, is determined by the largest OEM partner, in this case, Inno3D and its associated sub-brands. If you check the product page of the cooler in our shop, you’ll find a list of all...

Have fun and good luck.

If you have the shorter tube on top and it doesn’t reach into the water, you’ll get a fountain effect. A longer tube on top extends deep into the water, even if the reservoir is only half full. When water flows in from above, it creates bubbles in the water. However, this is mostly irrelevant...

It's quite simple. There are four screws at the bottom that you need to loosen, then you can remove the black aluminum cover. These screws are independent from the rest of the cooler — they only hold the cover in place. The rest of the cooler, including the O-rings and other components, is...

Yes.

If you check our configurator, you can see whether we offer a compatible cooler for your card. If your graphics card isn’t listed there, we don’t have a cooler for it. You’ll need the exact model name, as PNY offers several 5070 Ti versions, and we only support the 5070 Ti Epic-X. Other models...

I’ve removed your email address — please never post it publicly, as everyone here can see it. The last email we received from you was on August 15, 2025, regarding delivery issues on your end. I don’t see any email in which you requested a cancellation, and emails cannot be deleted from our...

Which email address did you use to contact us, and which address exactly did you send your message to? Then I can check what went wrong. It’s best if you send that information via private message. Otherwise, you just need to refuse the delivery. The package will then be returned to us, and...

Die Frostbite Ultra verwendet den Kühler aus der Core Serie anstelle des Eisblock Kühlers. Da passt das Set nicht. Das PCB ist aber eigentlich identisch da die Ultra auch das Reference Design verwendet. Bestenfalls ist ein Spannungswandler mehr drauf, da es dafür bei jedem Layout Platzhalter auf...

The Eiswolf AIO has been around since the RX 5000 and RTX 2000 series, and the pump unit could be upgraded with new coolers up to the RTX 4000 and AMD RX 7000 series. That’s three GPU generations after all. However, with the upcoming RTX 5000 and RX 9070 series, that’s coming to an end. The new...

For the Pulse, it’s supposed to be the 2 mm washer. Together with the slot bracket, that makes 3 mm, which matches the distance between the backplate and the PCB. Please post a picture of how it looks on your side. We’ve had all these graphics cards here, and the coolers were mounted on all of...

Have you checked the online maual: https://download.alphacool.com/manual/14782_Alphacool_Core_RX_9070_XT_Hellhound__Pure_with_Backplate_Manual.pdf Here you can see what kind of washer you have to use for the Pulse /Pure:

No, the alternative terminals do not fit the ES coolers. Their fittings are different because the terminals themselves are designed differently. I’m afraid I have to rule out that idea for you, sorry.

Hi, without checking the support emails right now, I can tell you that I just sent you your tracking number via PM. The package was handed over to UPS the day before yesterday.