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@Ichnator Fehler sollte jetzt behoben sein. Die prüfen das noch mal gegen, aber ab jetzt sollten keine Mail Flut mehr kommen. Wir haben uns zu entschuldigen und danke für die Info zu sagen. Das wäre vermutlich über das Wochenende keinem aufgefallen. Das ich heute hier rein geschaut habe, war...

@GlennB That’s a mistake in the shop. I can’t tell you right now why the cooler isn’t listed — I’ll have to look into it. But it’s definitely an error in the shop. PS: The cooler is back in the shop now. It was just a simple mistake.

That’s an AI-generated image — there’s no way we’ve already shipped coolers. :cool:

Uff.... ich hab es mal an den Verantortlichen weitergeleitet. Das ist natürlich eine schöne Scheiße. EDIT: Ein Kollege ist dran sich darum zu kümmern. Danke für die Info. Ich will gar nicht wissen wie viele Kunden das betrifft. Oh man....

The customs tariff number is correct — it has always been used and is appropriate. We've been doing this for 20 years. I can only repeat that we are currently not receiving any such feedback from customers who order via DHL. Why that is, I can't say.

You can’t buy it separately. Just contact our support team at info@alphacool.com — maybe they can send or sell you a replacement.

Wenn ich jetzt nicht wieder etwas falsch verstanden habe, sollte das so dann passen. Eigentlich, wenn man sich die Distroplate genauer anschaut, sollte man verstehen wie man was verbinden kann/soll. Im Grunde sind es immer einzelne Kammern. Da muss man einmal rein und einmal wieder raus, fertig...

Den Kühler kannst du um 180° drehen, das macht in Sachen Kühlleistung keinen unterschied. Schlecht wäre nur eine Drehung um 90°, dann würde die Jetplate nicht mehr richtig sitzen. Also ich habe jetzt zwei Kollegen gefragt, die sind sich auch nicht ganz sicher wie deine Frage mit dem Bypass zu...

@KJ1223 Actually, all emails up to and including last Sunday have been answered. I’d recommend writing to them again and kindly asking for an update on the replacement shipment. It may have been overlooked or forgotten — things are extremely busy at the moment.

Nvidia sometimes has extreme tolerances when it comes to GPU height. The included pads are correct — unless they were somehow compressed (in storage or elsewhere). But if the GPU tolerances are off, different pads may be needed. That’s why we advised you to contact support. All tickets and...

Soweit sieht das gut aus. Nur eben das mit der CPU ist definitiv falsch. Die Distroplates sind eher universal gedacht und nicht speziell auf die Core Kühler zugeschnitten. Daher passt das hier nicht. Da muss man tricksen. Sieht dann aber natürlich nicht mehr so sauber aus. Deine Grafik ist doch...

They only arrived yesterday, along with many other coolers that now need to be shipped to fulfill pre-orders. However, preparing several thousand coolers for shipping will take some time. We received two large deliveries of GPU coolers, and another large container is expected today or tomorrow...

I can't say for sure at the moment, as I still don't know how many units we'll actually receive. That still needs to be clarified. Sorry, I’d love to give you more information, but it’s not that simple—especially with GPU coolers right now. We're distributing them worldwide, and the demand is...

You can't just use any 1mm pads. Not all 1mm pads are the same—it depends on the hardness. We use extremely soft 1mm pads that can compress down to 0.6mm to ensure sufficient contact pressure. If you use pads that are too hard, you'll end up with exactly the problem you're facing now. You need...

@jandrews4u2 You onkly need to write a mail to info@alphacool.com Actually, you should receive a tracking number even if you weren't logged into your account when you placed the order. There was a time when that didn't work because we were working on the automated email system, but it's working...

Yes you will get a refund for the total order. Back in the day, it actually took 2–3 days with UPS. Nowadays, it can take significantly longer, mostly because customs clearance takes much more time now. With DHL, delivery times also vary a lot. Sometimes it takes a week, sometimes even up to 3...

Import fees are not covered by the shipping costs. These charges are always separate. You’ll need to check with customs in your own country regarding this — it’s not something we handle on our end. The import fees are not included in the shipping charge. I can’t say why UPS is charging such a...

Moin, schreib mal den Support an. Ich glaub wir haben die mal irgendwann gegen andere getauscht. Vielleicht haben die noch die Neueren einzeln liegen. info@alphacool.com

This is the first time I’ve heard of a customer having issues with that. Do you have a picture showing how tight the fit is in your case?

Sorry... i meant this week thursday not last week. Sorry, my fault :LOL: