Alphacool Eiswolf 240 for my RX 5700xt pump no longer working

[DrWagnariaJr]

Hey so I bought this Alphacool Eiswolf 240 for my RX 5700xt two years ago and it appears the pump has stopped working:



No matter which fan header I plug into it appears to be returning 0 RPM and I can't seem to fix/change that RPM anywhere.



My idle temps use to be around 32 degree, but I'm getting between 60-70 degrees now and the radiator does not appear to get warm even after the computer is on for awhile.

My order number was 91033320 and I can provide whatever other info you might need as I still have the email from when I purchased this.

 

[Eddy]

You cannot control the pump with a fan curve. Please set it completely to 100% and see what happens.

 

[DrWagnariaJr]

I'm not able to set it to 100% on any software. All the software acts like nothing is their to control.

 

[Eddy]

You only have to check the box "Auto-Fan Stop". Then you can set it as you like or it automatically regulates to 100%.

 

[DrWagnariaJr]

https://imgur.com/cSyB8ku

Clicking Auto-Fan Stop doesn't do anything. It's as if it's disabled.

 

[Eddy]

That is very strange. Never saw this with any mainboard. And the AIO runs over 2 years with this mainboard and this configuration? If yes, write an email to our support please: info@alphacool.com

 

[DrWagnariaJr]

I had already sent an email and they told me to come here.

 

[Eddy]

And the AIO runs over 2 years with this mainboard and this configuration? <- But this is correct?

 

[DrWagnariaJr]

And the AIO runs over 2 years with this mainboard and this configuration? <- But this is correct?

The AIO had been working until recently without any configuration needed. I just plugged the AIO into one of the fan headers labeled for pumps and it had worked out of the box like that. I had only started looking into the configuration recently because I noticed my temps were not as low as prior.