AGaming+
New member
Good afternoon. Could someone from the staff advise me if possible. On July 22, I ordered the Alphacool Eiswolf 2 AIO cooling system - 360mm RTX 3090/3080 with Backplate (Reference) through your official representative in Ukraine (www.simant.com.ua). 35 days have already passed. But I never received the goods. The store refers to you and tells you that the parcel tracker does not see it. And he has no way to track the goods until they reach Ukraine. Tell me if it is possible. Whether the goods were dispatched to Ukraine last month or not. I can provide in Russian correspondence with the store and receipts confirming the full prepayment of the goods.
Best regards to you Igor.
p.s Also, they told me today that due to the holidays you have, you cannot give them an answer. Where is the package. And they asked to wait until Monday 08/30/2021
Best regards to you Igor.
p.s Also, they told me today that due to the holidays you have, you cannot give them an answer. Where is the package. And they asked to wait until Monday 08/30/2021