Eisbaer Aurora RGB issue

Zagreus

New member
Good afternoon,

I recently purchased an Eisbaer Aurora 360 and seem to be having some issues with the RGB lighting inside the pump/block unit. I have tried using the aRGB header on my motherboard (MSI B450 Gaming Pro Carbon AC) and using the included RGB controller with the same result.

The lights on half of the block appear to be totally non-functional (image attached). I have tested all colours and tried different modes (the photos are with lights set to static attached to the included sata powered controller).

Can anyone advise me on the best course of action with this?

Many thanks

Adam
 

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Metropolis34

Support
Staff member
Hi Adam, sorry for the issue dude. May i ask where you are from? have you purchased the product directly from us?
 

Zagreus

New member
Hi Metropolis,

I'm in the UK and purchased the cooler from Aquatuning (I tried contacting them in the first instance but have heard nothing back)
 

Metropolis34

Support
Staff member
All we can offer on that issue is you send the system back to us and we will repair and send it backto you. But i would recommend to try contacting Aquatuning regarding RMA or replacement.
 
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