Eisball with manufacturing defect

Warren Rosenau

New member
I received an Eisball with a manufacturing defect. In one of the four "legs" the metal insert that the rubber isolator screws into must have come loose in the mold when it was being injected and slid up 1cm. As a result, it looks wrong and more importantly I cannot screw the rubber isolator in to mount it.

Is it possible to get a replacement?

2020-03-09 13.24.40 - markups - small.jpg