GPU Block Nickel Plating Failure

BrotherMichigan

New member
I purchased an Eisblock Aurora GPX-A from an American retailer in October 2019 and discovered in June that there appears to be a defect in the Nickel plating outside of the flow channel under the acrylic (please see pictures attached below). I have not disassembled the block to clean the spot and show the damage more clearly because many of the screws are tight enough that I fear stripping out the head in the attempt, but I believe the close-up picture is enough to show the bare copper underneath. I am not using any dyed or opaque fluids which could have caused this through abrasion (just distilled water) and no other parts of the system or this block are displaying any issues. How do I go about pursuing an RMA for this issue?
 

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