order 30136655 wrong item

AharonAgronov

New member
Hello ,

Yesterday I placed order 30136655

I purchased 11739 GPU cooler block .

It is a mistake , I need to replace it with 11738

I have ASUS DUAL RTX 2080TI ADVANCED GPU .

Please replace it in the order .

I have sent you 2 emails without any respond


Thank you

Aharon Agronov
 

Thomas_S

Administrator
Staff member
hi, thanks for the info. The support team needs the information by email (info@alphacool.com). If you have already written, your request will be answered. During peak times, however, it can take 24-48 hours. Have you already checked your SPAM folder to see if the answer ended up there?
 

AharonAgronov

New member
hi, thanks for the info. The support team needs the information by email (info@alphacool.com). If you have already written, your request will be answered. During peak times, however, it can take 24-48 hours. Have you already checked your SPAM folder to see if the answer ended up there?
hi , I have sent mail yesterday & today ,
there is nothing in my spam folder .
I just worried that the items might be shipped without changing the item .
thanks
 

Thomas_S

Administrator
Staff member
I briefly asked the support team, your email has been received and will now be processed promptly. Don't worry, you will receive your order as requested ;-)
 
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