Order 30137411


New member
Hi There,

First off just want to let you know that I couldn't create an account here with my hotmail account, when I changed to my gmail account it finally sent the confirmation email....not sure what that's about.

But on to my question: could you let me know what the staus is on my order, it's been in process for over a week now and never got a email confirming my order.
I've tried using the contact form, but no reply from there either.



Staff member
Hi, if you have any questions about your order, please contact our support team. Write an email to info@alphacool.com with your order number. You will promptly receive the information you need. At the moment it can take up to 48 hours (on weekdays).


New member
I just got an reply to my second mail, turns out the payment was pending but I never got the bank details before now. So I believe it's resolved as I've transferred the money. 🤞