Order No 30135858 defective?

Chuayw

New member
May I know how long does it take for a reply on average? It's almost 24 hours but I have yet to receive a reply or confirmation mail that my request has been received. Not sure if my mail got through or not.
 

Thomas_S

Administrator
Staff member
Sure, you may! ;-) Normally, the support answers within 24 hours. Have you checked your SPAM filter? Often the mails go in there.
 

Thomas_S

Administrator
Staff member
Please give the support some more time. I think you will receive your information during the course of the day. When did you write your email yesterday?
 

Thomas_S

Administrator
Staff member
I briefly asked support about the processing status & there are still a few things to be clarified regarding the processing. But you will definitely get your answer today. However, it is normal that a response from our support team can take up to 48 hours during peak times.
 

Chuayw

New member
Hi Thomas. Thank you once again for your help. I have just received a reply from support.

It states that I will receive an replacement water block asap.
However it didn't say how to return the current block and so on.
Also I was wondering if I should continue to message you or shift the conversation to the email address stated above. (seeing that you reply really fast).

Appreciate your help. Thanks.
 

Thomas_S

Administrator
Staff member
The conservation regarding RMA will only be done by email. If you have any questions regarding the further processing, please continue to contact our support. Here in the forum we only answer general questions about complaints. If we can make it a little bit easier to help you - then we are happy to do so.
 
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