Recent content by conradportelli

So a couple things ... the screws are 1.8 cm long and they should be about 2 cm long at least I have gone ahead and cut down some longer screws I had with a dremel and made my own longer screws which have worked out wonderfully no leaks! Now the reason I say screws is because upon taking them...

I will measure them when I get home ... I'm on my way to work now

Obviously if its blatant damage it would not be covered. But just removing screws should not damage a waterblock unless the screws are not long enough to actually grip the thread properly... I have already tested using longer screws and the threads deeper in the hole will catch the screw. The...

So EK doesn't allow you too disassemble? Please read this before you make your company look worse. https://ekwb.zendesk.com/hc/en-us/articles/205235541-Water-Block-Cleaning-Guide-?mobile_site=true this is right from EK's website ! A MAINTENENCE GUIDE!

Are you seriously accusing me of damaging the thread? I'm sorry but I have been a technician for years and work at one of the best repair shops in Ontario, canada! The problem is with the screws provided with the block they barely reach the threads in the hole. If your products aren't meant to...

Hi there I had to take apart my gpu block to clean it and when putting it back together one single screw would not thread back in as the hole is stripped. I have no idea how this happened as I carefully removed the screws and did not over tighten them at all. How can I get this fixed ?

Thx man

Ok well I got the block today .. any idea how to connect it to RGB ? It's only three pin my motherboard has four pins if I bypass the missing pin I get no red lights

Just had to pay $33.06 in customs fees to UPS for them to release my block .. not too happy about that .. I've ordered a block from you guys a couple years ago and didn't have to pay customs before. Any idea why ?

Sweet thx guys !

Sure it is 30119406

I got an email saying my order was being processed but no tracking number yet

I am also wondering this .. very confused

Yea it's weird

The order is not showing up in my account under orders however I did receive confirmation of my order via email