Recent content by Eddy

Yes.

If you check our configurator, you can see whether we offer a compatible cooler for your card. If your graphics card isn’t listed there, we don’t have a cooler for it. You’ll need the exact model name, as PNY offers several 5070 Ti versions, and we only support the 5070 Ti Epic-X. Other models...

I’ve removed your email address — please never post it publicly, as everyone here can see it. The last email we received from you was on August 15, 2025, regarding delivery issues on your end. I don’t see any email in which you requested a cancellation, and emails cannot be deleted from our...

Which email address did you use to contact us, and which address exactly did you send your message to? Then I can check what went wrong. It’s best if you send that information via private message. Otherwise, you just need to refuse the delivery. The package will then be returned to us, and...

Die Frostbite Ultra verwendet den Kühler aus der Core Serie anstelle des Eisblock Kühlers. Da passt das Set nicht. Das PCB ist aber eigentlich identisch da die Ultra auch das Reference Design verwendet. Bestenfalls ist ein Spannungswandler mehr drauf, da es dafür bei jedem Layout Platzhalter auf...

The Eiswolf AIO has been around since the RX 5000 and RTX 2000 series, and the pump unit could be upgraded with new coolers up to the RTX 4000 and AMD RX 7000 series. That’s three GPU generations after all. However, with the upcoming RTX 5000 and RX 9070 series, that’s coming to an end. The new...

For the Pulse, it’s supposed to be the 2 mm washer. Together with the slot bracket, that makes 3 mm, which matches the distance between the backplate and the PCB. Please post a picture of how it looks on your side. We’ve had all these graphics cards here, and the coolers were mounted on all of...

Have you checked the online maual: https://download.alphacool.com/manual/14782_Alphacool_Core_RX_9070_XT_Hellhound__Pure_with_Backplate_Manual.pdf Here you can see what kind of washer you have to use for the Pulse /Pure:

No, the alternative terminals do not fit the ES coolers. Their fittings are different because the terminals themselves are designed differently. I’m afraid I have to rule out that idea for you, sorry.

Hi, without checking the support emails right now, I can tell you that I just sent you your tracking number via PM. The package was handed over to UPS the day before yesterday.

Pictures would really help here so we can see exactly what the problem is and how you’re trying to mount it. Then we’ll be able to tell you what’s causing the issue.

Da kannst du doch einfach die angegebene Kühlerbreite nehmen. Du musst nur noch die Breite (bzw. Höhe) des PCIe Slots dazu rechnen + ~3mm.

Hi, we’ve only tested the OC version, so we don’t know what the PCB of the non-OC version looks like. Because of that, I can’t confirm whether the cooler will fit or not. Based on our experience, the OC and non-OC versions usually don’t differ. In most cases, the coolers are compatible with both...

That just leaves me to wish you lots of success and fun.

Hi, the Alphacool ES Jet is not designed for the sTR5/SP6 socket but for SP5. The SP5 socket is almost twice the size of sTR5, which is used for regular Threadripper CPUs, and nearly six times larger than an AM4/AM5 CPU. This cooler is intended for specialized server CPUs. For Threadripper, the...