Hello I have a problem with my core 1 aurora waterblock. The waterblock is rgb but its not working. When i connect it to the motherboard it stays off or it shines in a very low brightness. When i move the rgb cable near the waterblock end it turns to full brightness for a milisecond so i guess the connection is loose in the waterblock. Can i get an RMA please what i have to do? I also have a video but it says its too large (3.5mb)
Core 1 Aurora waterblock RGB is not working
- Thread starter tchmelik
- Start date
That definitely sounds like a loose contact at the LED strip connector. Please send an email to: info@alphacool.com
Include your invoice right away, no matter where you bought the cooler. You can upload the video somewhere and share the link. Although at 3.5 MB, you should be able to attach it directly to the email—anything up to 10 MB is fine for our mailbox. Please include it either way.
Support will take it from there.
Include your invoice right away, no matter where you bought the cooler. You can upload the video somewhere and share the link. Although at 3.5 MB, you should be able to attach it directly to the email—anything up to 10 MB is fine for our mailbox. Please include it either way.
Support will take it from there.