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I had contacted info@alphacool.com, do I write back to them directly to tell about the wrong led strip? Thank you very much!

Hi, yes it was still under warranty and I contacted the supportm team, but the led strip received under warranty is different (Alphacool Aurora LED flexible light 30cm incl. Controller - RGB). It has the RGB 12v connector (4 pins), so it is not addressable like the original one. It also looks...

Hi, I recently performed maintenance on my custom loop and disassembled and reassembled the gpu waterblock to clean it up. However, I am experiencing a problem, the LEDs are behaving crazy (regardless of where they are plugged in) and by moving the cable slightly they return to normal operation...