Search results

Hi Krasseknar, How am I supposed to believe your story about nickel plating when the Alphacool website says chrome plating for this product? Chrome-plated copper The cooler is made entirely of chrome-plated copper. A chrome plating is much harder than a nickel plating and therefore less...

Thank you for your reply, my suspicions have been confirmed, Alphacool is unable to deliver a flawless product. This is really sad...

Coxerino, let me know what they sent you, I have got spotted shit again...

Today arrived third replacement, spotted shit again... I'll give up my fight, mount it to the PC and hope it works for a while at least. Dear friends, if you ever think of buying something like this, you'd better cut off both your hands.

Hi astaa, The nightmare continues. Are you at least a little ashamed of such work? I am an employee of a German corporation, if I did to our customers what you do to me, my boss would fire me immediately.

Dear astaa, this is really like a nightmare, I sent an email to info@alphacool.com. This is what they replied to me: Thanks for the hint. Unfortunately no one was able to receive the package. The package will probably be returned to you. Please send us the package again as soon as you receive...

Dear Alphacool, if you couldn't find my RMA, it's sitting in the post office. The courier arrived during your working hours and failed to deliver the package...

Hello astaaa, Alphacool writes about this product on its website: So chrome plated and not nickel plated. Or not.....? Alphacool does not write on its website that the customer will receive a brand new product with an optical defect.

Welcome to the club, I'd say that's faulty chrome plating...

Hi, It's not so easy. The system will not allow you to start a second return from the same order number. Communication with the RMA department - I requested a return, the RMA department requested photos. I sent immediately, no one has heard back. If this continues, my PC will be down for over...

Dear Vanzin, thank you for prompt reply, I have only one order number, how do I start an RMA again with the same order number?

I ordered an Alphacool Eiswolf 2 AIO - 360mm RTX 4080 Reference Design mit Backplate. The AIO that came had residues in the coolant, I sent a photo to Alphacool and they asked me to return it. A new replacement piece arrived yesterday, it has color spots on the block plate, I will send it...