Search results

As the third month anniversary of placing my order approaches, I can’t help but wonder how long a company operating in the U.S. market would survive if it treated its customers the way you have. Any self-respecting company would have already shipped the items currently in stock and either...

P.S. If it looks unlikely that the borosilicate tubes will be available anytime soon, a refund for those items and an adjustment to the total cost might be the best course of action. Should they become available in the future, I can always place a separate order—either through your site or with...

Would it be possible to go ahead and ship all the items from my order that are currently in stock and ready to dispatch, and leave the glass tubes for a later shipment once they become available? My entire setup is currently on hold due to the delay with the tubes, and I may be able to...

Hi Eddy, I’m reaching out with some concerns regarding my order (#30195064), which I placed on March 9th. At the time, it was indicated that the glass tubes would be available within the following week. However, it’s now been a month, and it seems they may not be available for another month or...