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I was under the impression that Amazon only did 3 months and I'm at 11 months. So does that mean I'm screwed on the return? Are they not a authorized dealer?

I bought a Alphacool AIO 240mm CPU COOLER from Onyx PC. My pump quit on January 20 2021. The company will not send back any correspondence I have sent them many emails. The date bought was February 26 2020 from Amazon. Can you help with getting a new one since it's your product. Thanks