Hi I purchased a Eisdecke DDC plexi v.4 to replace the Eisbecher DDC 150 plexi resovoir with Alphacool DDC310 pump as new graphic card is is extremely long and wide and so was about 25mm to wide for its location to fit in my case as I already had acetal res. Bottom from my very first AC kit I started with decided to get the smaller v.4 pump top.
I've just gone to fit the new pump top to the DDC310 using the original screws and when tightening heard a cracking sound and saw one corner around the threaded pump hole had cracked and then saw that the screws had bottomed out, so I have measured the hole depths between my Eisbecher DDC150 and it's threaded holes are about 10mm deep and obviously had no issues with the pump securely tightened down, I checked all 3 Allen screws lengths from pump, 1st res. & New pump top and all are same length, then checking screw hole lengths the Eisdecke v.4 pump top is about 5-6 mm deep which explains why when it was tightened down it cracked on the new pump top as holes appear to be too short for the 25mm screws supplied with all 3 items, checking photo of this pump top with pump combo it does look like the threaded holes are deeper.
I have attached photos showing screw lengths together and also photos of both pump tops with screws in both and can clearly see the holes are different lengths and much shorter with the Eisdecke pump top.
Can you confirm if this is a manufacturing issue and how I go about an RMA as I did send message to Watercoolinguk.com who I purchased from but have not heard anything from them so trying here instead.
I've just gone to fit the new pump top to the DDC310 using the original screws and when tightening heard a cracking sound and saw one corner around the threaded pump hole had cracked and then saw that the screws had bottomed out, so I have measured the hole depths between my Eisbecher DDC150 and it's threaded holes are about 10mm deep and obviously had no issues with the pump securely tightened down, I checked all 3 Allen screws lengths from pump, 1st res. & New pump top and all are same length, then checking screw hole lengths the Eisdecke v.4 pump top is about 5-6 mm deep which explains why when it was tightened down it cracked on the new pump top as holes appear to be too short for the 25mm screws supplied with all 3 items, checking photo of this pump top with pump combo it does look like the threaded holes are deeper.
I have attached photos showing screw lengths together and also photos of both pump tops with screws in both and can clearly see the holes are different lengths and much shorter with the Eisdecke pump top.
Can you confirm if this is a manufacturing issue and how I go about an RMA as I did send message to Watercoolinguk.com who I purchased from but have not heard anything from them so trying here instead.
Attachments
Last edited: