Final order update needed for Order #30196543 – waiting for confirmation & new PayPal request

[Slalomstyle]

Hi Alphacool team,


I hope you're doing well!


I'm reaching out here on the forum because the recent update process for my order (#30196543) via email has been a bit slow, and I would really like to finalize everything so I can proceed with payment and have the order shipped as soon as possible.

I’ve been in contact with Kaner by email, who has been kindly following up on the updates so far.

Order details:

• Customer number: 1092483
• Order number: 30196543 (placed on 26.03.2025)
• Invoice ? (Auftragsbestätigung/Vorkasse): 1175644

To summarize:

• I originally ordered 1x Alphacool Eiszapfen 16/10mm screw-on nozzle 90° rotatable G1/4 – 4pcs Set Deep Black
• I requested to add one more of the same item (making a total of 2), which was confirmed
• A PayPal payment request of 27,98€ was sent to me
  → However, I declined it since I needed to make one last change, and I'm now waiting for the updated invoice

Here are the final changes I requested:

• Remove: Alphacool ES flow and temperature sensor "HighFlow" with speedometer signal (Article no.: 17558)
• Do not add: Alphacool Eiszapfen temperature sensor G1/4 IG/IG with AG adapter – Deep Black (Article no.: 17363) – I had requested this briefly by email, but finally I will not need it
• Instead, please add one more set of Alphacool Eiszapfen 16/10mm screw-on nozzle 90° rotatable G1/4 – 4pcs Set Deep Black

Also, to support the Alphacool team, I would love to add the following item to the order as well:

• 1x Alphacool Mug Black (Article no.: 13731 – EAN: 4250197137317)

This means the final order should include 3 sets of the Eiszapfen 90° rotatable fittings, Mug Black, and the HighFlow sensor should be removed.

I’m just waiting for confirmation of this final update and a new PayPal payment request.

This is my first custom watercooling build and I’m really excited to get started!

Thanks a lot in advance for your help and great support!

Best regards,

 

[Eddy]

I'm not sure how I could help you right now or what the actual question is. I can only check the status of an order. Changes, cancellations, and adding items are handled by support. Requests of this kind are not processed through the forum.

So, my counterquestion is, what exactly do you need at this point?

 

[Slalomstyle]

Hi Eddy,


Thanks for your reply and sorry — I honestly didn’t know that you wouldn’t be able to help with order updates directly.


I was just hoping to speed things up a bit, because my order process is getting quite slow due to a few small changes I’m trying to make. Each email exchange with support takes a couple of days, which adds up quickly, and I still haven’t been able to finalize everything.


Just to clarify: I already paid for the original order, but not for the additional items I’ve recently asked to be added.


So my intention wasn’t to bypass the system — just trying to get a little help moving things forward, so the final changes can be applied and I can complete the payment and receive the shipment.


In this case, I understand there’s not much else I can do, so I’ll just be patient and wait for a reply by email. I just really hope the person handling my order will read my latest email carefully — in the previous exchange, they replied without noticing my last message, which forced me to respond again and added more delay.


Thanks again for your time and understanding!


Best regards,

 

[Eddy]

We currently have a huge volume of emails. Indeed, we are barely keeping up, so everything is taking significantly longer right now. It's frustrating, I agree. Other departments are already helping out the support team to manage the situation.

But I unfortunately cannot expedite anything here. If something goes completely wrong, I can step in; if it's about checking the status, I can look into it. But fundamentally, we process everything in the order it's received. We do not prioritize anyone because that would mean someone else would have to wait longer, which would be unfair.

That your email wasn't read properly is obviously really bad in this case. Could you send me your email address via private message? At least then I can ensure that the next response is on point and nothing is overlooked.

 

[Slalomstyle]

Thanks a lot for the honest and detailed explanation — I completely understand and appreciate the transparency.
I definitely don’t want to be prioritized over anyone else, I was just trying to avoid further delays due to miscommunication.

I’ll send you my email address in a private message right away — thank you so much for offering to make sure the next reply is accurate

Really appreciate your time and support.

Best regards,

 

[Eddy]

Got he message, you got a answere ;-)