Im stupid or they are crazy

[abitil]

Hi
I send some pictures of CPU block from my Eissturm Hurricane Copper bundle to Alphacool support respond is quite surprising for me:

Pic of the block is clearly defective. It may or may not affect cooling potential but it is defective and I paid for a premium brand so I expect at least good quality control.
So I'm wrong?

One more pic

 

[Metropolis34]

Hi there, this not acceptable at all. Have you bought the product directly from us? We will replace it asap. Can you please write an email to info@alphacool.com and tell them that i have authorised the RMA. Also can you PM me the persons name who has wrote you this email?

Thank you very much and we are sorry for the trouble.