No response from Alphacool?

Tul51

New member
Hi All,
I filled out a form about 3 weeks ago, as I have an issue with the thread on my two UT60 radiators... Both have one defective thread, where I can only screw in a very short part (like 17037), but I don't have 2 of those handy. Strangely, it's a different thread on each UT60 that's defect.

Anyway, no response so I write them an email last week - Still nothing.
It's frustrating to be stuck in a build, and having to order more parts because of defects doesn't sit well with me.

Any ideas how to get in touch?
 

Eddy

Iceman
Staff member
Our ticket system experienced an error, and some messages did not go through — I have to apologize for that.
Your email arrived on Friday and is still being processed. We are a bit behind due to staff illness.
 
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