phein4242
New member
Hi,
After trying to email support, I found this site via Trustpilot, so here goes:
On 24-12-2025 I submitted an order with id 30212818. This order was submitted at 24 Dec 2025 22:47:00, and I got the last automated reply at 24 Dec 2025 22:51:59 stating that the order was being processed. Nothing has happened since. This is expectable, because of the holiday season, and afaik thats a public holiday period in Germany. That period was followed up by lots of snow, which makes transport come to a standstill, something I can understand.
But, its 14-01-2026, approx 00:04, 20 days and 4560 seconds since submitting the order, its not snowing anymore, and I am getting a bit anxious.
Could I please have an update wrt my order?
After trying to email support, I found this site via Trustpilot, so here goes:
On 24-12-2025 I submitted an order with id 30212818. This order was submitted at 24 Dec 2025 22:47:00, and I got the last automated reply at 24 Dec 2025 22:51:59 stating that the order was being processed. Nothing has happened since. This is expectable, because of the holiday season, and afaik thats a public holiday period in Germany. That period was followed up by lots of snow, which makes transport come to a standstill, something I can understand.
But, its 14-01-2026, approx 00:04, 20 days and 4560 seconds since submitting the order, its not snowing anymore, and I am getting a bit anxious.
Could I please have an update wrt my order?