Status update order 30201665 9070XT Red Devil Block

Ailby Bach

New member
What exactly is going on over there?
The store page says in stock with more than 10 units available and I have received no notification of any sort. Given the information provided to user Vattenmannen in their thread ("nothing will be delivered to the main warehouse within the next 4 weeks" stated on July 23 about 3 weeks ago) the supposed presence of units for sale on the website and no apparent attempt to contact me as an existing customer is quite frankly infuriating.
As an aside, I've noted that a couple of resellers on AliExpress are selling some models of Alphacool 9070 block for a while now with multiple units supposedly available, are they doing this with Alphacool's blessing?
 

Eddy

Iceman
Staff member
We sell products worldwide — in Europe, North and South America, parts of Africa, and of course in Asia. The respective distributors are supplied directly from the factory. Produced goods are allocated by region. So yes, you will also find our authorized dealers on Alibaba who regularly sell our products, and yes, they also receive goods directly from our factory.
Our shop sources its products from the European central warehouse here in Germany. Therefore, it’s not surprising if product availability differs depending on the region. This should not be unexpected.
As I’ve already mentioned several times on Reddit and here in the forum, I’ll just give a brief explanation: The availability display in the shop always shows the next planned delivery date entered in our inventory system. The deliveries we receive are not sufficient to cover all pre-orders for GPU coolers. There are days when stock is available, but usually only for one day, because on that day the goods are allocated to the pre-orders. It’s a somewhat flawed system, and it has never been an issue before.
However, since demand for GPU coolers this year has been extraordinarily high — as nearly all of our competitors offer nothing comparable — we’ve been overwhelmed. For some models, the situation has improved, but over the past 6–7 months we’ve struggled massively. We only have about 100 CNC machines in our factory, and we do not and will not outsource production.
This is why there are discrepancies in the displayed delivery times. At the moment, we also have to supply dealers in Europe from the German central warehouse, and in some cases the USA as well — although we are currently working on separating the EU and US main warehouses.
 

Timmy_Tech

New member
The store page lists over 10 units in stock, yet I’ve received no notification, despite being told deliveries wouldn’t arrive at the main warehouse for 4 weeks. Additionally, I’ve noticed resellers on AliExpress selling Alphacool 9070 blocks are they doing so with Alphacool's approval?
 
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