[Support Request] Received Incorrect Eiswolf 2 AIO Water Block – RTX 4080 Strix

[roger86]

Dear Alphacool Support Team,


I recently purchased the Alphacool Eiswolf 2 AIO - 360mm RTX 4080 Strix (Article Number: 13531) for my ASUS TUF Gaming NVIDIA GeForce RTX 4080 SUPER Overclock 16GB GDDR6X (TUF-RTX4080S-O16G-GAMING). However, I have encountered an issue where the water block I received does not fit my GPU.

Issue Details:​

• The mounting holes do not align with my GPU’s PCB.
• The HDMI ports do not sit correctly, preventing proper installation.
• The block is too short for my GPU’s PCB layout.
• The water block is labeled "4080 FE", which suggests it was designed for the Founders Edition, not the RTX 4080 Strix variant I ordered.

Actions Taken So Far:​

1. Contacted Alphacool support via email and provided all requested images (PCB, cooler, acrylic section, copper base, and labels).

"Dear Mr Kesterson,

Sorry to hear that you're having an issue with the cooler.

Could you please send us pictures of the PCB of your graphics card? Additionally, we would need pictures of the cooler and the sticker. For the cooler, please provide one picture of the acrylic part and one of the copper base. This will help us determine whether the sticker or the cooler itself is incorrect.

The PCB images will also allow us to check if Asus has changed the layout. This information would be very helpful in assisting you further.

Have a nice day.
Best regards / Mit freundlichen Grüßen, Ihr/your Alphacool Team"

2. Resent the images using a Google Drive link and direct attachments.
3. Received another request for images that had already been provided.

Info - Alphacool GmbH​	Mar 11, 2025, 12:20 AM (8 days ago)
to me

Dear Mr. Kesterson,

I need a picture of the top of the cooler so that I can verify exactly which cooler has arrived. I need to see the acrylic part and the water flow of the cooling block. This will tell me exactly which model the Eiswolf is for. I already mentioned in the first email that this picture is required. Can you send me this please?

Have a nice week.
At this point, it is clear that I received the wrong water block, and I would like to know the next steps for resolution.

4. This was the last message received.

Request for Support:​

• Can you confirm that I received the wrong water block?
• What are the next steps for obtaining the correct model?
• If the correct model is unavailable, how do I proceed with a return and refund?

Additional Information:​

• Order Number: 30194318

I appreciate your assistance and look forward to a resolution as soon as possible.


Best regards,
Roger

 

[amz23]

How many days did they take to ship your stuff?

 

[roger86]

I got it in about a week, but I paid the most almost $100 USD to have it expedited and shipped fast. So much for that. but this has dragged on for three weeks. Now it says "Delivery date exceeded" on the website so who knows?

 

[Eddy]

This is definitely the cooler for the Founders Edition, not the cooler for the Strix. Something was completely mislabeled. Send in the cooler and request an exchange.