Hi There, this does not sound healty ar all. There is two options that we can offer. You contact Aquatuining regarding RMA or if you think you are able to change the pump we can send you one to replace the damaged one. Shipping will cost between 50 and 60 $. Depends which part in the US you live.
Your order has been cancelled. You have been informed via email about the balance to pay so we can ship you the new order. Please check your spam folder. The email was sent today in the morning at 08:48.
Hi there, we are sorry for the trouble. As you have purchased the product directly from us we would replace the pump/block unit but the LT version is out of stock and we are acepting them to be on stock again mid of October. Do you think you can replace the pump by your own?
Hi there, we are sorry to hear that. Yes the product is under warranty and Amazon has to replace it. You need to contact your reseller directly. If they refuse just let us know so we can take action. You can PM me any time for further help. Thank you.