Hey, this tool is very helpful to remove the fluid but it cannot empty the system complietly. You need to use it carefully with short powerful bumps. But you need to move the case to get rid of all fluid in the system i am affraid.
Hey, have you purchased the product directly from us? If yes what is the article number of the product? Is the block this one that you own?
https://www.alphacool.com/shop/neue-produkte/23839/alphacool-eisblock-gpx-n-plexi-nvidia-geforce-rtx-2080ti-m01
Hey, this sounds like the axis of the pump is damaged. Please write an email to info@alphacool.com to solve this issue asap. Do not forget to send the video too.
Hey, this is definitely air in the system. You need to try to bleed it out. Please check for this our how to video:
https://forum.alphacool.com/threads/how-to-top-up-or-refill-the-alphacool-eiswolf-pro.562/
Yes the products are compatible.
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