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That is strange. Please remove the water block and take some photos of the PCB with the thermal pads and thermal paste still in place so that we can examine the contact marks. This is usually the best way to identify where the problem may be. The symptoms strongly suggest that the mounting...

Hi, All of these coolers have been end of life for quite some time, and production was discontinued almost two years ago. Unfortunately, you will no longer be able to find them new. Your best chance would be the second-hand market.

Take a look at the bottom of the fitting and you will see the O-ring. It is pre-installed on the fittings. Ideally, the fittings should be screwed in without the compression nut attached. This also makes it easier to check whether they are properly installed. After that, insert the tube and...

Have you tried using different software? We are not listed as compatible with SignalRGB either.

No, why would we have taken photos of them? The fans are not relevant to us. The cards we had here have already been returned to their owners.

Oh, I am the boss? Oh no... better not. When I see that our CEO has to be available day and night, almost every day, and even has to be reachable while on vacation, that would be far too much work for me. To be honest, I never really thought about complete beginners having questions like this...

The problem with forums is that there are some people who really do have very good technical knowledge, but there are simply too many who think they know something, while actually having no idea. And unfortunately, you often cannot clearly tell who actually knows what they are talking about and...

RAM coolers do not have a jetplate, so the flow direction does not matter. All modern GPU and CPU coolers use jetplate systems that require a specific flow direction. A RAM cooler is simply a basic flow-through cooler without a jetplate and only a few coarse fins. The guy from the OCN forum is...

Poorly shown. The pad should actually sit directly on the pins of the connector.

If the tube is cut cleanly and straight, pushed fully onto the fitting, and the union nut is tightened properly, they hold well enough. Yes, you can pull the tube off with a sudden tug, but that is possible with almost all fittings. The pressure inside the loop is a maximum of around 0.4–0.5...

Which Apex fitting exactly is this? To me, it looks a bit like a hard tube fitting, not a soft tube fitting. However, it is difficult to tell from the outside, as they look almost identical externally. Which article number did you purchase, and which exact tubing are you using?

Great, I’m glad we were able to clear that up. Yes, friendliness is of course always appreciated, and a thank you is always nice to receive. I just wanted to make it clear that we always try to answer everything, and that this is what we are here for. We are German, so we tend to be a bit more...

That does not necessarily mean it is B-stock. It is also possible that this slipped through during production and QC. Of course, that is unfortunate and should not happen, but it does not mean that it is B-stock. If the reservoir had already been used before, you would see various signs of use...

Someone messed up during assembly and attached the cover with IN and OUT the wrong way around. It is a thin aluminum plate that is only glued in the middle. If you carefully go in from the side with a thin knife or something similar, you can simply pry the plate off and turn it around.

Hi, every cooler, every reservoir, and every distro plate has specific IN and OUT ports. Radiators are the only exception, because it does not matter which port the water enters or exits through. With CPU coolers, the water has to enter through the correct port so the cooler can work properly...

Okay, that very clearly explains your problems. With that liquid, you basically destroyed the cooler. You should also urgently disassemble, inspect, and clean your pump, if that is still even possible. With this liquid, you have essentially contaminated your entire cooling loop. You can try...

What kind of coolant did you use? Have you tried soaking the O-rings in diluted citric acid overnight?

No, we do not offer the O-rings separately. With proper use, there is normally never a reason to replace them. Where are you located?

The Apex pump is currently the strongest pump on the market. The VPP655, and Xylem D5 pumps in general, are weaker. If you want more flow, you will not be able to avoid using a second Apex pump. Where you mount the pump does not matter at all. It makes absolutely no difference whether the pump...

However, since your document has already been blocked as a cancellation, it seems you were able to reach us through another channel.