The reason for the delays are the shipping options. The container ships has to be 1/3 empty in case of the use for medical equipment transportation. Air freights are allowed only up to 60 kilogram. A block with packaging weights approx. 2 kilogram. Means with every transport we can get only 30...
Today is Monday and it is the busiest day of the week. We do receive the most emails on Monday. It can take one or two days until you get an answer.
Thank you for your patience.
As i have mentioned it above (i hve checked all the pic,s we have) we do not have a block for this graphics card anymore. It is EOL and we do not produce it.
Hi, i dont think that we have a block for this card. Can you let us know with the PCB number of the graphics card? I can doulbe check and let you know.
I am sorry but the ETA has been changed. It is the 17th of November. Have you wrote an email to info@alphacool.com? The address issue has been not solved yet.
Thank you.
Yes you are right there is a new ETA and it is the 17th of November. I know that the situation is very frustrating at the moment. My colleague Eddy has tried to explain at his post above. Our hands are tied because of the regulations due the virus issue.
I am sorry but there is a delay on the airfreight and the new ETA is the 17th of November. Do you like to wait or shal we cancel the order and refund you the ammount back?
First of all ( a lot of people are doing the same thing ) we do not work on the weekend. If you post here saturday or sunday earliest answer that you will receive is by monday. The block os out of stock. ETA is the 17th of November. There is already 3 of them in your order.
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