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Thanks

The Gamer Nexus way.:giggle:

Hi Team, I've again problems with my pump. It functions but makes crazy amounts of noise. Here is a video of the unbearable noise: https://we.tl/t-JmN7vNvKew (link valid for 7 days till 01-09-2021) My previous RMA was completed in https://forum.alphacool.com/threads/pump-not-o-k.653/ After...

Not to hijack this thread... but why shouldn't we regulate the pump to lower RPM? is there a particular reason?

I've experience with your GPX pro product. First time, many months ago, when I assembled my gfx card with the GPX pro watercooling AIO I by accident left the original thermal pads that came with the Radeon VII on there. My temps were amazing, 75 degrees Celsius with auto overclock in AMD...

ps the manual doesn't mention this?

Hi Team, Question regarding the thermal pads, do you have to remove the original thermal pads on the PCB? I'm not talking about the strip of Hitachi TC-HM03 on the GPU/HBM2 but about the pads on the VRM MOSFETs. Do I have to remove the original VRM MOSFETs thermal pads? because I could put...

I will in a few minutes. But can you help me with the screws and washer?

Nooooooooo all the backplate screws are missing!!! They haven't returned to me. I'm now stuck with a videocard and half assembled aio until you send me the 8 m3x11 backplate screws! Please use the address in my account info, not the address from this order from 2019.

Also, there are no M3 washers included in what you send back. I dont mind buying new ones. From pcitures I took long time ago they look like nylon / plastic washers?

Hi Metro, I haven't had time yet to assemble it again. Now I do and tonight I took the AIO out of the box. See attached photo's :eek: what happened? I tried to remove the cover up black stuff and its bare metal under there.

Yep!

Ha :) your shipment was send to my previous address. I changed my address details in my profile on the website before sending the product to Alphacool and I crossed out my address details from the original receipt I included. The new residents luckily informed me about it and I can pick it up...

Oh snap. Anyone heading to the office any now and then for returns/repairs? Or do we have to wait until all the government sanctions are lifted?

30.03.2020 11:25 the RMA parcel was delivered at Alphacool International :)

Yeah. Just PostNL, most reliable company to handle packages im afraid. From my experience at least. Doesn't matter im happy you want to take a look at it.

Thanks! Shipping from NLD to DE is a shocking €19.50. :')

On second thought this gap must be normal else the heatsink would crush the processor/hbm2. The thermal paste fills the gap hence the unit excluding radiator gets extremely hot. I rather send it back for Investigation as i actually spent so much time and effort in getting it sorted i rather...

As said, i Heat water but only in the pump. No heat is going to the radiator. I re-applied thermal paste 4 times spending like €30 on paste tubes. It's not oddly screwed together and I used anything from little to much pressure on the screws. You can peak between the PCB and cooling body and...

Their reply: "sure you can send it back to us. Please note that we do not refund the shipping cost and that you have to send it back to us on your own cost. Our address is: Alphacool International GmbH Marienberger Str. 1 38122 Braunschweig Germany Please attach a short notice where you...