3070 backplate issue

[vinnybear]

Hi,
I just got the block for the EVGA Geforce RTX 3070 FTW3 Ultra with Backplate but the black plate has an issue. For step 5 it looks like my backplate was drilled wrong. In the picture it looks like the thread should be directly in the backplate for the screw but instead mine has a thru-hole insert.
As a result I cannot fit this screw.

 

[Thomas_S]

Please contact our support team via email (info@alphacool.com) & link to this article. You will quickly get feedback on how to proceed.

 

[vinnybear]

ok some update :
The backplate does have a threaded hole in it (pic1), some plastic insert fell into the hole I guess.
However this thread takes an M4 screw (see pic2) but no M4 screw is provided with the kit.
It doesn't matter because an M4 screw doesn't fit thru the bracket or the card hole (pic3) ??
An M3 screw fits fine thru the hole(pic4) but obviously won't screw into the M4 thread in the backplate.
Since I wasn't about to drill out my 3070, I ended up having to buy and M3x12mm screw to make the following (pic5)

placed some loctite on the thread so that over time this doesn't loosen and create a short on my motherboard

 

[Thomas_S]

Did you find that out yourself or was that the way our support told you?

 

[vinnybear]

Did you find that out yourself or was that the way our support told you?

did that myself as I wanted to get my pc running again

 

[vinnybear]

up and running again i7-12700K + 3070 FTW3 both at 50deg C max with pumps at 50% and fans between 30 > 40%
pretty quiet as a result which is what I was after.