Alphacool eisbaer lt 360 problem

[Artsok]

Hi! I got a problem with my alphacool eisbaer lt 360 cooling system. I bought it one year ago. It was the first time I’ve bought alphacool product. Everything was good. But today I found out that my 9900k processor is very hot in stock(90degrees (Celsius)). CPU usage is 1-3%. I checked radiator: it was cold. I think that the pump is dead and water doesn’t circulate in the system. I decided to check pump speed in bios but it doesn’t see the pump.

 

[Eddy]

On wich header dod you connect the pump? BEcause you can read out the rpm of the pump to check if its working.

 

[Artsok]

Well, it was system fun 5 in bios(sys_fun5_pump on motherboard). The information about rpm of the pump was shown in bios before. Now there is no information.

 

[Eddy]

Put port 5 on max speed. If you dont get any informations about RPM after that, the pump is dead.

 

[Artsok]

Nothing happens. Looks like it is dead) So, what should I do now? I have a problem with finding someone, who can fix it. Seems like no one in my country can. Electronics store, where I bought the cooling system sent me to you because the warranty period(12 months) is over

 

[Eddy]

Wirte an email to info@alphacool.com
Best with a copy of your invoice your adress and a link to this communication.

 

[Artsok]

Okey, thank you!)