Core Distro Plate Design Flaw

[yurisuika]

I just assembled my first custom loop system, with Core distro plate, GPU and CPU 1LT blocks, along with some HPE rads. I do love the look of the products and all the Eiszapfen fittings together, and it has greatly improved my temperatures, but there is one glaring flaw I noticed rather abruptly...

When taking out the distro plate from its packaging and turning it around on the bed to start mounting the standoffs, I heard something fall to the floor. I couldn't see anything on the floor, so I was a little perplexed. That was until I saw that where the RGB strip cable comes out; the thin bit of acrylic that surrounds it had snapped off. I can only surmise that this was induced by stress from the few millimeters of the cable pushing outward against it while turning it around somehow, as the RGB strip is inset a little bit into the body and has a small length of cable still inside this acrylic area.

This is quite a shame as otherwise the product is very solid.

I would suggest that this product be revised to no longer have this thin sheet of acrylic at this area and instead have some sort of backing that is fastened to the acrylic body to enclose the strip, as the strip itself is opaque anyways, so it won't be blocking much light. Possibly similar to how the logo is set up across the body of it.

Unless I just was unlucky and got one with this inset RGB strip when it should be flush, I would imagine there will be others who come across this rather delicate failure point.

 

[Eddy]

Hi,

Thank you for your extensive feedback and the positive words. That's always nice to read.

You're right, of course, the passage is quite thin. But to my knowledge, this is the first time something like this has happened. At least our RMA system would have raised the alarm if it had happened more often.
This thin spot also exists in a similar form in other products. However, it is actually strong enough. I'm assuming that the corner got a stupid knock when the product was packed in a temporary storage facility or during transportation to you and was therefore torn. Acrylic can tear very quickly if you hit the right corner or spot. This often does not require much force. Unpacking and turning it over was probably enough to break the corner off for good. No matter which movement it was. That is of course super annoying.

You could have simply complained about the distroplate. But I guess you didn't want to delay your assembly because of the small corner . I can understand that.
However, please take a close look at the corner. If you still see a crack here, you should start an RMA as soon as possible. The cracks in the acrylic will continue to grow over time. And at some point it will be too late.