Can you actualy answer your email ?
if you willing to buy stuff in alphacool you should know this before buy
The support client is slow and bad
if you have no problem with your setup you fine but at the moment you get a problem with anything you are just in the Shxxt
i order for 1300 euro of stuff
One rad was leaking for get answer from them it took days and beetwen each message it take minimal 24 hours dosnt matter if you answer at the second they message you
i just have buy a other rad in amazon and put the leaking rad in bag ( it would take weeks to them to inspect and answer your message)
i got a bad cpu block for my 13900k ( impossible to get goot contact )
i got fitting Straig cant fit there own tube ! i have no problem with the 90 Dg but the straigh one was not possible even with soap or anything i could use a hammer it would not enter.. i wanted to buy some fitting straigh to amazon for 13/10 but you know what ? the only one selling 13/10 hard tubing is alphacool ( genius )
btw all the stuff i have buy in alphacool was from the admin that give me the list because i am a novice ( than you bro you did well to sell me stuff i can only use with your brand )
so i change all the fitting for barrow and got new pipe 16/10
Is not finish ! they also put in the list fan for the radiator and ofc they did put there usless fan alphacool that cant even do anything and is even more bad than this ! for the rgb you are forced to use a adaptator not included inside but included in the manual ! so they send me 3 of them after i yelled at them in forum ! ( all reddit told me this fan are usless and need real fan )
So i changed the 8 fan for arctic p12 work 10000 time better and with less noise
is not FINISH !! the reservoir got 1 screw stuck i wanted to put the fountaine effect tube but one screw just stuck so the day i need to clean it i will need to change the pump and reservoir
I got 200 euro of fitting 8 fan tube and a cpu block in the side.. this brand is a wast of money and better you dont get any problem with them or you are just in a nightmare
if you willing to buy stuff in alphacool you should know this before buy
The support client is slow and bad
if you have no problem with your setup you fine but at the moment you get a problem with anything you are just in the Shxxt
i order for 1300 euro of stuff
One rad was leaking for get answer from them it took days and beetwen each message it take minimal 24 hours dosnt matter if you answer at the second they message you
i just have buy a other rad in amazon and put the leaking rad in bag ( it would take weeks to them to inspect and answer your message)
i got a bad cpu block for my 13900k ( impossible to get goot contact )
i got fitting Straig cant fit there own tube ! i have no problem with the 90 Dg but the straigh one was not possible even with soap or anything i could use a hammer it would not enter.. i wanted to buy some fitting straigh to amazon for 13/10 but you know what ? the only one selling 13/10 hard tubing is alphacool ( genius )
btw all the stuff i have buy in alphacool was from the admin that give me the list because i am a novice ( than you bro you did well to sell me stuff i can only use with your brand )
so i change all the fitting for barrow and got new pipe 16/10
Is not finish ! they also put in the list fan for the radiator and ofc they did put there usless fan alphacool that cant even do anything and is even more bad than this ! for the rgb you are forced to use a adaptator not included inside but included in the manual ! so they send me 3 of them after i yelled at them in forum ! ( all reddit told me this fan are usless and need real fan )
So i changed the 8 fan for arctic p12 work 10000 time better and with less noise
is not FINISH !! the reservoir got 1 screw stuck i wanted to put the fountaine effect tube but one screw just stuck so the day i need to clean it i will need to change the pump and reservoir
I got 200 euro of fitting 8 fan tube and a cpu block in the side.. this brand is a wast of money and better you dont get any problem with them or you are just in a nightmare