Double billed for order 30200358 placed and prepaid in May

ddaniel51

New member
Prepaid this order in full in May and now UPS is billing me again on 1Z8061030451697744.
How do I resolve this?
John
 

Eddy

Iceman
Staff member
Those are the customs duties and UPS processing fees for handling customs clearance. You’ll have to pay those — that has nothing to do with us. Anyone importing goods from abroad is responsible for paying duties. As the buyer, you are the importer.

We ship worldwide, and this is completely normal in any country outside the EU that doesn’t have a free trade agreement with the EU. How high the duties are depends on the country’s own regulations.


We can’t help you with that. You pay us for the product and the shipping, not for customs fees.
 

ddaniel51

New member
Thank you Eddy.

Further inspection revealed customs fees and brokerage accounted for the $200 additional cost.
This is the first time I have ever had to pay customs for a European or UK purchase.

I'm not complaining and really glad you actually produced the blocks.
I hope the water block lasts a long time. ;)
John
 
Last edited:
Top