hello i have qustion about Alphacool 11286 ( Alphacool Eisbaer 360 CPU - black )

mraksoll

New member
I recently purchased the Alphacool 11286 and installed it. Although everything works fine, I noticed a few issues.

First, I found some metal shavings (known as "burrs") in the form of circles under the screw holes on the heatsink. These were probably left over from the manufacturing process when the threads for the screws were created. I had to carefully remove them with tweezers, as they could potentially cause a short circuit on the motherboard if they got inside.

However, I am more concerned about something else. After two weeks of use, I decided to check everything out and laid my PC on its side. When I opened the case, I noticed some liquid inside the fans, which looked like oil. At first, I thought the heatsink might be leaking. I cleaned it - there was very little liquid, and it was only inside the fans, not on other components (the fans are designed to move air from inside the PC).

My questions are:

Is this a leak and should I return it to the store under warranty?

Could this be oil from the manufacturing process left on the radiator and not a critical issue considering the metal shavings were still attached? so maybe the oil wasn't cleaned out either...

Could this be fluid from the factory and trapped between the fins rather than an actual leak?

Could this be condensation? although the fluid is oily similar to mineral oil

I have currently put the system under load and am monitoring it but have not seen any signs of a leak or the leak portions are so subtle that it will take a while. This makes me worry that a warranty replacement may be an issue if the leak is not permanent. Also, the pump in the water block appears to be full and I can't hear any significant sloshing around inside the radiator.


also a question does this liquid conduct electricity? and can it be checked for leaks? do the quick release connections have valves? for example, can can i try to apply pressure with air to them to see if there is a leak, since the store where I bought it may simply not replace it if they do not find an obvious leak under their testing conditions, I am afraid that there may be a micro crack in the radiator, but it cannot be visually detected, as well as an obvious leak, if there is one, then in very small portions. I did not open the quick release and it seems to be tightly closed.
 

mraksoll

New member
Moisture still appears on the inside of the coolers in small quantities, but there is no visible leakage, as if there is a micro crack somewhere in the radiator, and this manifests itself if the computer is turned off for a long time, the problem may be in the radiator itself.
 

Eddy

Iceman
Staff member
Please take a few pictures and send them to the support team: info@alphacool.com

If it is an oily liquid, it may just be lubricant from the fans. But it's hard to tell without pictures. The liquid in the AIO itself is not oily. It hardly differs in consistency from normal water.
The coolant does not conduct electricity, but as soon as it comes into contact with dust and the like, it conducts again. Therefore, be careful.
 

mraksoll

New member
sented email with invoces etc...

yes, I found similar symptoms on the Internet and it was the hydraulic bearings of the coolers that were leaking.
 

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Eddy

Iceman
Staff member
Well, this is not a real leak. They were just a little too generous with the oil during production, that's all. But I have to admit, I personally would never have noticed it.
 

mraksoll

New member
Well, if this is the case, then it’s not scary, in the worst case, I have a lot of spare fans and if something goes wrong, they can simply be replaced, and the lubricant is non-conductive in 99% of cases, as it is based on mineral oils or silicone. I was afraid that there might be a microcrack on the radiator, but all fans have “this”, I think if it was a leak; it would be in 1 place and not on all 3 fans at once.
 
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