I'm very disappointed with Alphacool.

sorikko

New member
I'm losing patience. I ordered a water block for a Zotac 5080 on February 6th, and the delivery date was 6 to 8 weeks. If I had known it would take more than 16 weeks, I wouldn't have ordered it. The delivery times keep getting pushed back... I've already sent two emails, and they're asking me to wait again and again. Honestly, I've been ordering online for 30 years and I've never experienced anything like this.
The rest of my order was in stock; the least they could have done would have been to send me my order without the water block (a gesture of goodwill). I know it costs you more in shipping, but the problem is with Alphacool, not me. My payment has been cleared.

I have no confidence anymore, how can I be sure of having my waterblock this summer? My computer has been disassembled for almost 3 months, I bought the Zotac card because the waterblock existed at Alphacool, the card is too big for my case if I don't put the block... So my graphics card has been in its box since the beginning, when I think that I struggled to buy it.

My question is simple, when will I receive my order n° 30192836?
 

pr0r0k

New member
Hi @sorikko
I understand you. I ordered a waterblock for my 5090 in early March, and there has been no update until today. Support has also always responded with a simple “wait”. But today I got that very happy email about the shipment. I'm as angry as you are about this shipping situation, but I suggest you wait some more. I hope you get that very letter soon)
 

sorikko

New member
Hi @pr0r0k, thanks for your message, I needed to vent, what annoys me the most is knowing that some people buy from China and receive them right away... I know for sure that my rant will be useless and I understand Alphacool's difficulties, but I don't think it's honest to continue letting people pre-order with false delivery dates. If my message can warn them, at least new buyers are warned.
 
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MayhemPayload

New member
I'm in the same boat - ordered on March 22nd, still waiting on any kind of ETA on shipping. It's very frustrating since I need the waterblock so that I can close my PC case. The Zotac 5080 solid OC is so big that the tempered glass panel on my Hyte Y60 won't fit with the factory GPU fans installed. So, every day now, it just sits there, judging me for making it look all janky with its temporary soft tubing and no glass. I can't go on like this. ;)
 

sorikko

New member
What's going on with my order number 30192836?

At least two people on the Reddit forum who ordered 15 days after me received the shipping notification...

Eddy Alphacool, can you please answer my question?
 
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