Impossible to get a flawless AIO

rene641

New member
I ordered an Alphacool Eiswolf 2 AIO - 360mm RTX 4080 Reference Design mit Backplate. The AIO that came had residues in the coolant, I sent a photo to Alphacool and they asked me to return it.

20240606_165956.jpg

20240613_123634.jpg

A new replacement piece arrived yesterday, it has color spots on the block plate, I will send it back.

20240722_165228.jpg

Is there any way to get from Alphacool a nice piece without defects?
 

Vanzin

Support
Staff member
Hi,

I am sorry that you received again a faulty product. Please contact our RMA department to start an RMA again with them. You can contact them under info@alphacool.com or you can also start directly a return under following link.
 

rene641

New member
Dear Vanzin, thank you for prompt reply, I have only one order number, how do I start an RMA again with the same order number?
 

rene641

New member
Hi,

It's not so easy. The system will not allow you to start a second return from the same order number. Communication with the RMA department - I requested a return, the RMA department requested photos. I sent immediately, no one has heard back. If this continues, my PC will be down for over a month. I'm starting to regret my decision to buy the Alphacool AIO.

Edit: Now came a reply from Alphacool and a Return Label from DHL. So let's see if I can get a flawless AIO on the third try...
 
Last edited:

rene641

New member
20240802_132936.jpg20240802_132924.jpg20240802_132911.jpgToday arrived third replacement, spotted shit again... I'll give up my fight, mount it to the PC and hope it works for a while at least. Dear friends, if you ever think of buying something like this, you'd better cut off both your hands.
 

Krasseknar

New member
I've been a galvanic technician/quality control for at least three decades in the industry and most of it in the aerospace sector (with high standards) and have seen many defects regarding electro plating, but don't see any on your product (from a technical point of view) that would comply to rejectance criteria.
The (local) discolorations I see are not defects, just the nickel that locally oxidated a little. Nickel has the tendency to turn into a brownish color over time once exposed to oxygen (20.9% of oxygen in the air surrounding us). The local spots can be caused by unsufficient rinsing after the plating process or even touching with bare fingers (not wearing cotton gloves when handling) leaving contaminants during the assembly/manufactering process accelerating the oxidizing prosess. The spots won't show instantly (during manufactering/assembling), but only after a while.

From an aestatic point of view it may trigger some dislike (yes, it could be better), but believe me form a technical point of view it will have absolutely no impact on the performance or that part.
Keep in mind these parts a sort of mass produced, so this can happen. I personally think you cannot blame Alphacool for being unreasonable as they sent you a new unit twice.
Should they improve the quality control on the outsourced companies, maybe yes, but then again it maybe not that simple.

Try your cooling solution first and see if it performs well, it might suprise you.
Do the spots annoy you, they are easy to remove by some polishing, but I agree that is not something you want to do on a new product.

Not blaming anybody, just my perspective.
 

rene641

New member
Hi Krasseknar, How am I supposed to believe your story about nickel plating when the Alphacool website says chrome plating for this product?

Chrome-plated copper
The cooler is made entirely of chrome-plated copper. A chrome plating is much harder than a nickel plating and therefore less sensitive to acids, scratches and damage. It completely eliminates the risk of chipping nickel plating. Additionally, chrome plating looks much more homogeneous and provides a shine that cannot be achieved by nickel plating. Chrome-plated coolers have previously only been used in the industrial sector in areas where extreme influences act on the coolers.


And yes, the cooling works, but the chrome looks different than in all the Alphacool advertising photos. If I buy a car, the car will drive fine, but it will be spotty, I will be angry.

Here is a photo from the Alphacool site, show me the brown spots there.

https://shop.alphacool.com/shop/cpu...360mm-rtx-4080-reference-design-mit-backplate

And finally, I have been working for thirty years as a manager in a company that produces and sells technical and medical gases, do you want to tell me that chromium has the tendency to turn into a brownish color over time once exposed to oxygen too? I believed in fairy tales when I was little, but not anymore. I would say that the problem is in the production technology and unfortunately that is why all Alphacool cooling plates are ugly and stained.
 

Krasseknar

New member
Hi Rene,

my fault for not doing 'research' before formulating an answer on my point of view.
Because nickel plating (electrolytic & electroless) is pretty much standard in the watercooling scene and chrome plating much less common (for various reasons) I assumed the block was nickel plated 😔.

More so because nickel is a little bit yellowish metallic color and when it stains the color is varying from yellow to brown as in your pictures.
Chrome on the other hand is a more white/blue metallic color which is much better corrosion resistant then nickel, so it hardly stains.
This led me to possibly wrong deductions and conclusions, which I could have prevented by doing my homework :oops:. I'm sorry for that.

However what I said in my previous post about nickel plated copper is not untrue.

4 Covers Picture.jpg
A picture to show the color difference between chrome and nickel

The Alphacool product statement regarding the advantages of chrome-plated copper is to be taken with a grain of salt, as theorectically it not being false, it is more or less a marketing sales pitch with some metallurgic properties slightly out of context as there are way more nuances to it on a deeper technical level.
But if it works, I'm all in for innovation and improvements 😉.

About the value of all kind of product images, I think that at least 99% of all (digital) product images existing are 'edited' and show a product in an absolutely flawless state under optimal lightning and staging. The product has to sell itself as a matter of speaking, the perks of the consumer society we live in.
So I personally consider marketing product pictures as an indicator, nothing more, nothing less, but feel free to disagree.

Than again I fully understand your disappointment with this product as you had three of them all showing the same issue, that should not be and have happened. In a custom loop most of the time it is user related (mixing metals and an uninhibited conductive coolant), but in an AIO it clearly is the manufacterers fault.

As you are very familiar with medical gasses thus also with corrosive gasses you'll also know that if chromium oxidizes the chromium oxide is green. That is not the case here and not very likely to happen.
So I would be more inclined to presume that there are some kind of reactive components/contaminants in the coolant but more likely from the rad (dissolved soldering/brazing residues) triggering the stains to develop. Not necessarely the production technology, but more likely the execution of certain process steps thereoff. A likely culprit is the radiator cleaning if my suspiction is right.
But that's for the Alphacool guys to figure out and improve the manufactering process (steps) or product components, as they for sure will be aware of the fact that in the private customer market aestetics are waaay more important than in the industrial sector with more focus on other criteria.

Meanwhile I feel sorry for you to have had this experience, I just hope that despite the stains it does a really good job at cooling your high end graphics card.
And on the latter aspect be able to enjoy it for a long time as well as for Alphacool to improve their products to prevent from simular cases in the future.

Regards, Krasseknar
 
Top