Info on order
- Thread starter TimeX
- Start date
HI,
please contact our Support team under info@alphacool.com regarding your order status. We are not allowed to answer any personal questions due the DSGVO
please contact our Support team under info@alphacool.com regarding your order status. We are not allowed to answer any personal questions due the DSGVO
@Tinker23
Please contact our Support Team ( info@alphacool.com) regarding your order. They can tell you the tracking number, when it has been shipped, or the estimated delivery date.
Please contact our Support Team ( info@alphacool.com) regarding your order. They can tell you the tracking number, when it has been shipped, or the estimated delivery date.
Tinker23
New member
Hello - I already sent an email yesterday morning to info@alphacool.com. I am waiting for a reply. I am checking the website and there appears to be technical issues. I can no longer click on my order to view details. I also receive security certificate errors. Anyways, hope I get a response soon. If I had a tracking number I would refer to DHL if there was a delay in shipping. I am in Germany so shipping should be just a few days correct?
@Tinker23
Please write me a PN with your order number. I will check it. It seems like we didn´t receive any mail from you or did you check your spam/Junk filter for an answer. All mails till yesterday afternoon has been answered.
Regarding the website, we have updated our website and Shop. It can be that some orders can´t be seen in the new Shop at the moment but this should be fixed soon.
Please write me a PN with your order number. I will check it. It seems like we didn´t receive any mail from you or did you check your spam/Junk filter for an answer. All mails till yesterday afternoon has been answered.
Regarding the website, we have updated our website and Shop. It can be that some orders can´t be seen in the new Shop at the moment but this should be fixed soon.
Tinker23
New member
Mr. Vanzin, I appreciate your support. Thank you for correcting the error I made. The package is on the way!
Tinker23
New member
Hello, DHL did not deliver my package and it’s being returned to sender. They didn’t make an attempt as we were home all day tracking the delivery in real time with live tracking. The message given is this.
Sa, 27.05.2023, 16:33Leider war eine Zustellung der Sendung nicht möglich. Gründe hierfür können sein: Empfänger verzogen, Empfänger unter den Adressangaben auf der Sendung nicht gefunden, keine Beschriftung der Klingel
Sat, 27.05.2023, 16:33Unfortunately, delivery of the shipment was not possible. Reasons for this can be: recipient moved, recipient not found under the address details on the shipment, no labeling of the bell
We have a mailbox with our name labeled. If the package had the correct labeling all should have went well. I give up. Please cancel my order and refund the €465 I spent trying to watercool my graphics card.
I am also sending a private message in our support thread, Mr. Vanzin.
Sa, 27.05.2023, 16:33Leider war eine Zustellung der Sendung nicht möglich. Gründe hierfür können sein: Empfänger verzogen, Empfänger unter den Adressangaben auf der Sendung nicht gefunden, keine Beschriftung der Klingel
Sat, 27.05.2023, 16:33Unfortunately, delivery of the shipment was not possible. Reasons for this can be: recipient moved, recipient not found under the address details on the shipment, no labeling of the bell
We have a mailbox with our name labeled. If the package had the correct labeling all should have went well. I give up. Please cancel my order and refund the €465 I spent trying to watercool my graphics card.
I am also sending a private message in our support thread, Mr. Vanzin.
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I am sorry that your local post service didn´t deliver it and it will be returned to us. When we receive the parcel back, you will automatically receive a refund. UNtil we receive the parcel not back, we can´t refund the amount. For further information, you can directly contact us ( info@alphacool.com)