Placed a 1500$ order with 4 GPU blocks pump + everything
after a few months of use I get leaks from the system, after a while I discovered that the pump tube has been cracked, ( I turned the pump upside down and screw it gently but it's didn't hold more than two weeks, new cracks appeared - I assume its because it's a very thin tube and it was faulty because later you guys stopped to sell it on your website )
I contacted the support(info@alphacool.com) and TIM was nice enough to offer me a replacement, however, the original tube wasn't listed anymore on your website so Tim offered me another one which to me, wasn't looking like a matching replacement to my cracked tube when I asked him he insisted that it's ok and wanted to send it to me ( I asked Tim twice because the diameter was different but Tim confirmed that it's OK! ),
then I asked Tim to send me another spare tube and special water ( need to exchange the tube so I need proper new water ) , he said that he can only give me one tube for free and on anything else I have to pay - so I did - ordered and PAID on the order just to discover that it isn't matching to my system as I suspected
Since then I've sent you very detailed and very nice emails, actually, FIVE emails in a whole month just to be totally ignored!
I'm consistently cleaning the leaks from the tube since then and I'm pouring new water every two days! crazy, right ??
Can anyone here help me maybe ?
Best,
Koba
after a few months of use I get leaks from the system, after a while I discovered that the pump tube has been cracked, ( I turned the pump upside down and screw it gently but it's didn't hold more than two weeks, new cracks appeared - I assume its because it's a very thin tube and it was faulty because later you guys stopped to sell it on your website )
I contacted the support(info@alphacool.com) and TIM was nice enough to offer me a replacement, however, the original tube wasn't listed anymore on your website so Tim offered me another one which to me, wasn't looking like a matching replacement to my cracked tube when I asked him he insisted that it's ok and wanted to send it to me ( I asked Tim twice because the diameter was different but Tim confirmed that it's OK! ),
then I asked Tim to send me another spare tube and special water ( need to exchange the tube so I need proper new water ) , he said that he can only give me one tube for free and on anything else I have to pay - so I did - ordered and PAID on the order just to discover that it isn't matching to my system as I suspected
Since then I've sent you very detailed and very nice emails, actually, FIVE emails in a whole month just to be totally ignored!
I'm consistently cleaning the leaks from the tube since then and I'm pouring new water every two days! crazy, right ??
Can anyone here help me maybe ?
Best,
Koba