New Eiswolf 2 starting to rust

[kapul4]

Hello, bought Eiswolf 2 AIO for 3090 exactly one month ago and received it 20-25 days ago. In short, I am happy with the temperatures and don't have problem with memory temperatures of what some people have with Alphacool coolers on 3090, but when I was upgrading to a new case few days ago, I noticed discolorations on the water block. I sent the customer support a question what it is, and they say I should replace the cooling asap since it has been filled with "faulty coolant" but that I would lose the warranty on the block or that I can send it back for repair. So, if I understood correctly, I have been provided 2 options by the support: "Fix" it by myself and in the meantime lose the warranty or send them the whole product back at my expense and wait for repair and be without a PC for over a month(shipping back and forth+waiting for RMA approval) even thou it has been DOA what they acknowledged? The "damage" doesn't look too bad tho, I found similar stuff on google and people say it's normal?

 

[Pampersfinn12]

§ 439 Abs. 2 BGB.

 

[Vanzin]

HI,

as my colleague told you we can offer you that you send the product back to us, so that we can solve the problem or alternative if you don´t want to wait, you could clean the system by yourself. For this we can offer to send you a new bottle of liquid, but as my colleague told you, you will lose the warranty, regarding a leak, if you open the water block by yourself to clean the system.