Order cancellation confirmation?

[Ivan01rch]

Hello,

Can you please clarify. Is there a way to make sure that my order (30220931) cancellation would be processed and order will be refunded before the order shipment?
I guess order processing and support tickets go in parallel?

Regards,
Ivan

 

[Eddy]

One email or support ticket is enough. Your email is already in our inbox, so everything is fine. The more emails and tickets you submit, the further back in the queue your request gets pushed. This doesn’t help—it only causes further delays. However, no one on our team works on weekends, neither Saturdays nor Sundays.