Order information n° 30192836

[sorikko]

Can you please give me an update on my order?
Is it possible to send me the rest of my order without the water block? I've been waiting for four months... Thank you.

 

[Eddy]

You’ve already received a response to your support email. The issue is not with the cooler, but with the HardTube fitting, which is currently out of stock. It won’t be available again until the middle of next month.

 

[sorikko]

Hello Eddy, I didn't receive an support email and I think you have the wrong order number. I didn't order a HardTube fitting.
At the time of my order everything was in stock except the block for RTX 5080 Zotac (14733).

The details of my order 30192836:
14733 Alphacool Core Geforce RTX 5080 Solid + AMP with Backplate
14179 Alphacool NexXxoS UT60 Full Copper 420mm Radiator
13335 Alphacool Core ATX 24-Pin Jumper Connector
17072 Alphacool HF 13/10 Screw-on Grommet 45° Swivel G1/4 - Deep Black
18417 Alphacool Hose AlphaTube HF 13/10 (3/8"ID) - UV Black 3m (9.8ft) Retailbox
17386 Alphacool HF 13/10 Screw-on Grommet G1/4 - Chrome Sixpack
and 13192 Alphacool VPP655 - G1/4 incl. Ice cover D5 - Acrylic V.3

Can you please tell me exactly what is missing from my order above?

 

[Eddy]

Ah, sorry, it was the right number, but wrong article.
17072 Alphacool HF 13/10 Screw-on Grommet 45° Swivel G1/4 - Deep Black
This is not on stock and will be back on stock mid of next month.
Point with the support mail was my fault.

 

[sorikko]

Thank you, can you replace item 17072 with item 17151? If so, could my order be sent quickly?

 

[Eddy]

You have to write an email to our support for this: info@alphacool.com
I am marketing not support. Thats nothing i can do, sorry.