Order No.: 30123029

Hakanese

New member
Good afternoon,
I placed an order last night and received an email with order number, but the email tells me my order is under review and I am not showing as being billed on my account. Is this normal, or should I cancel my order and make another one?
Regards,
Tom
 

Metropolis34

Support
Staff member
Hey Tom,
Your order is ready to ship we are just waiting for the payment. As soon we receive the transfer we will send it out to you.
 

Metropolis34

Support
Staff member
Have you not received the order confirmation? I have sent it to you again. Your payment method is PayPal.
 
Last edited:

Hakanese

New member
I didn't realise that I had to transfer money directly to Alphacool from paypal myself..
I have just completed a transfer now, looking forward to receiving my order
 

Hakanese

New member
After receiving my tracking number on the 20th August, i am still unable to track my package, when i check DHL they say there is an error with the parcel number
 

Metropolis34

Support
Staff member
I am able to track and this is strange. Comment from DHL;

Die Sendung wurde elektronisch angekündigt.

Do, 20.08.2020, 17:37 Uhr

It means:

The broadcast was announced electronically

Thursday

If you will be not able to track it tomorrow we need to ask DHL by Monday and see what is going on.
 

Metropolis34

Support
Staff member
Well dont forget the situation with the virus issue. To be honest all the provider have still problems. But yes lets hope it will not effect the delivery.
 
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