RMA - Q/A

[IcyStorm]

Hi all,

I was advised to RMA my GPU AIO, few questions as the web site is way too slow, and i get response for Info@alphacool, every 4-5 days...

1. Do i need to use the original package of the AIO or just a safe one?
2. There is two documents i need to include inside the box the RMA request and the invoice?
3. No free return as i don't see such instructions?
4. Should i send the package with ANY delivery serivce or i dosent matter....

5. When sending the package back - should i include the fans and the pads from the GPU ?

Sorry for the basic questions i have, but your site dont have Q/A section...( not all of us are smart and we dont deal with RMA every day...)

 

[Vanzin]

HI,

Please send products back to us as you have received them. this means, if you have purchase a AIO, you have to send radiator, pump, cooler, fittings and so on back to us. Ideally is to use the original package and a outer package to avoid any damage. As written on our website, the parcel has to survive a fall from 1,5m. further information and the needed documents can be found on our website.

Alphacool International GmbH - Water cooling specialist

High End Water Cooling for: OEM Manufacturing - DIY Solutions - Industrial Cooler - Enterprise Solutions - German Development - Own Manufacturing - Since 2003!

www.alphacool.com

 

[IcyStorm]

For a reasons like this i posted this topic - I believe the company can do more to help out its customers as the process can be quite problematic..

Returned shippment not accepted

Tbh, I'm really pissed with this company, First I had wrong instructions in my product, which bent my CPU block, no apology from them: https://forum.alphacool.com/threads/eisbaer-aurora-lt360-cpu-aio-design-fault.4619/#post-26804 Then I returned from my order 360mm Radiator + Some screws + TPV...

forum.alphacool.com