Smudges within the front plate?

[Fred99]

Hello

There appears to be a bunch of smudges / grime between the the two pieces that make up the front plate. Note: to be clear (excuse the pun) not between the front plate and backplate but within the front plate itself. I.e. smudges / grime within the preassembled front plate.

Is it safe to disassemble the front plate to clean out the smudges / grime? I am worried that it might not be safe to do so as it looks like the screws on the front plate go directly into the acrylic and I don't know if those threads are meant to be reused? Would the o-rings be OK if the front plate is disassembled? Note: this is on a brand new waterblock (i.e. the smudges / grime were there when the waterblock arrived).

Thanks in advance for any help!

 

[Thomas_S]

Hi, if the cooler is new, please do not open it on your own, as this will void your warranty. Please contact our support via email info@alphacool.com, link to this article and send 2 more meaningful pictures. It would be helpful if you could mark your problem on the pictures, as I can't really see the problem on the picture here. Sorry

 

[Fred99]

Done! Thank you!

 

[Fred99]

I have received the replacement unit, but it has the same issues. Smudges / grime between the two plates and a lot of scratches. Please help!

 

[Thomas_S]

Hey, no explaining why. So far we have no problems with the finish of the cooler! It's a bit stupid, but I have to ask you again to contact our support. (Email, info@alphacool.com)