This is just a cautionary note about buying from Alphacool. I'm out over €400 because they believe DHL, without any evidence over their customer who provided evidence. MasterCard won't charge the transaction back because I gave Alphacool too long to discuss it with DHL.
The photo above is how some of my orders were found. DHL Europe (I paid for DHL premium international postage) left them in a common area of an apartment block instead of delivering to the door, or even buzzing the apartment. The contents were stolen. I raised this with Alphacool and after 3 months they have decided to believe DHL even though they cannot provide a signature.
This could happen to anyone ordering from them. DHL are apparently not requesting signatures because of Covid, but they are also using this as an excuse not to even deliver the items.
Alphacool have decided not to stand up for their customer. I won't be buying from them again because of this.
While I was waiting for the refund I re-ordered all of the parts and received the second delivery normally. I did this in the assumption that Alphacool would refund me.
The photo above is how some of my orders were found. DHL Europe (I paid for DHL premium international postage) left them in a common area of an apartment block instead of delivering to the door, or even buzzing the apartment. The contents were stolen. I raised this with Alphacool and after 3 months they have decided to believe DHL even though they cannot provide a signature.
This could happen to anyone ordering from them. DHL are apparently not requesting signatures because of Covid, but they are also using this as an excuse not to even deliver the items.
Alphacool have decided not to stand up for their customer. I won't be buying from them again because of this.
While I was waiting for the refund I re-ordered all of the parts and received the second delivery normally. I did this in the assumption that Alphacool would refund me.