Kyuss
New member
Hi, I purchased a B-Stock Alphacool Eiswolf 2 AIO - 360mm RTX 4090 Reference Design with Backplate on 31th July from Aquatuning, BUT they sent me a different version: Alphacool Eiswolf 2 AIO - 360mm RTX 4090 Founders Edition with Backplate.
I opened a RMA with them and they said that I must send the whole box to Germany from Spain within 30 days. My question is: Do I have to pay the shipping costs? Will I then be reimbursed for that amount? I say this because it would not seem very fair to me to have to pay for a mistake that is not mine.
Thank you
Order number: 10445710
I opened a RMA with them and they said that I must send the whole box to Germany from Spain within 30 days. My question is: Do I have to pay the shipping costs? Will I then be reimbursed for that amount? I say this because it would not seem very fair to me to have to pay for a mistake that is not mine.
Thank you
Order number: 10445710