Wasmachineman_NL
New member
I bought this reservoir earlier this week, but it seems during shipping the axle for the pump broke off. What should I do at this point? Already contacted highflow but they said to contact Alphacool themselves.
Check your emails Thomas, I replied asking what pics I should send.Hi, if damage occurs during shipping, then the dealer from whom you bought the pump is responsible. You will have to contact him again. Keep us informed about the progress of your RMA so that we can provide further support if necessary. All right? Regards
I emailed Tim, but he said to send it back to Highflow which I did. They/HF then said to order a new pump and they'll credit me the damaged pump.Hi, who did you email?
At least that's what i'm hoping. Would it matter that I didn't include the screws in the box? I threw all of my computer screws, including the ones for the Eisstation, in a bowl because I was building the loop.That sounds good, then Highflow will help you. That is what we wanted to achieve. Hope its ok for you!? ;-)